Order Terms and Conditions

1. Order Processing and Confirmation

We require both a 50% deposit and written confirmation to proceed with your order. Confirmation can be provided through direct email response or a signed paper copy delivered to our office.

2. Payment and Dispatch

Goods will only be dispatched upon full payment of the purchase price.
Specific arrangements can be made at the time of order or for customers with approved wholesale accounts.

3. Order Cancellation and Custom Components

Orders with custom components that are cancelled will have admin, design, and associated costs deducted from the refunded deposit.
Depending on the progress of design and production, you may be liable for the full deposit or an additional charge.

4. Amendments and Changes

Any amendments or changes to specifications must be communicated within three business days of submitting the order form.
Changes requested after this period may cause processing delays.

5. Build Time Estimations and COVID-19 Considerations

The lead time for custom-made products is an estimate only and may change depending on fabrication, suppliers, equipment maintenance, workforce scheduling, materials, and transport delays.
MW Manufacturing WA reserves the right to reasonably extend lead times without liability.
COVID-19 related uncertainties may impact build times. Time-sensitive production incurs additional costs and must be specially arranged.

6. Client Responsibilities and Freight Costs

Clients must ensure accurate contact information and are responsible for picking up items once notified of readiness.
Urgent orders will incur a 50–90% surcharge and additional freight costs.

7. Ownership and Product Finalization

Ownership transfers to the client upon full payment.
Items may be stored temporarily, but timely pickup is required.

8. Abandoned Goods

Goods not collected within one month of notice may incur storage charges at 10% of the total value every fortnight.
Once storage fees equal the deposit amount, items will be considered abandoned and may be resold.

9. Customer Privacy and Confidentiality

MW will not disclose private information without consent and complies with all relevant legislation.
Survey data is used solely for service improvement.

10. Returns Policy for Custom Products

Standard return policies do not apply to custom products made to design specifications.

11. Return Considerations

Change-of-mind returns are generally not accepted.
Legal return rights apply to faulty or unfit goods.

12. Force Majeure

MW Manufacturing WA is not responsible for vehicle damage caused by uncontrollable events such as extreme weather, floods, wars, or other force majeure events.

13. Third-Party Damage

MW Manufacturing WA is not responsible for vehicle damage caused by third parties, including transport companies or individuals on the premises.

14. Exact Specifications and Changes

Customers should verify specifications before ordering; specifications are subject to change without notice.

15. Cut-Out Holes for Future Modifications

MW will endeavour to ensure dimensional accuracy of any requested cut-outs.
MW is not responsible for mismatches or incompatibilities arising later.

16. Return Approval and Charges

Returns may incur a re-stocking fee of up to 25%.

17. Return Conditions

Approved returns must be unused and in original condition.

18. Confirmation of Terms

Written confirmation in response to this email constitutes a digital signature and acceptance of all terms, designs, and specifications.

19. Legal Vehicle Modifications

Custom-built items are designed for legally modified vehicles.
MW is not responsible for issues arising from illegal modifications. Proper documentation must be provided before production.

20. Tub/Tray Removal Responsibility and Disclaimer

Minor cosmetic marks or scratches may occur during tub/tray removal.
Unless otherwise advised, removed tubs/trays will be disposed of.
Customers wishing to keep their tub/tray must collect it within three business days after vehicle delivery.
MW is not responsible for EV warranty voidance due to tub/tray removal.

21. Vehicle Inspection and Responsibility

MW is responsible only for products it manufactures and installs, not pre-existing vehicle issues.
An initial inspection will be conducted at drop-off, and findings will be communicated.
Both parties must acknowledge pre-existing issues before work begins.
Warranty information: Click here

22. Product Maintenance Responsibility

Owners are responsible for maintaining the product, including fasteners and related components.
Maintenance should follow the vehicle’s recommended schedule.
Failure to conduct basic maintenance may void warranty coverage.

23. Warranty Information and Unauthorized Modifications

Warranty regulations: Click here
Unauthorized third-party modifications will void the warranty immediately.

24. Removal or Relocation of Electronic Components

MW only performs relocation of reverse cameras, sensors, and blind spot sensors.
If components function at delivery, they are considered free of issues.
MW is not responsible for issues arising after delivery.
MW is not responsible for EV warranty voidance related to electronic relocation.
No responsibility is taken if the tub/tray is removed by the customer before relocation.

25. Vehicle Electrical System Modification

Post-installation electrical modifications (spotlights, bulbar changes, etc.) may cause damage.
MW is not responsible for damages caused by such modifications.

26. Product Modification and Warranty Voidance

Any modification without MW approval immediately voids warranty.
Please seek authorization before altering MW-manufactured products.

27. Inspection Responsibility Upon Pickup

Customers must inspect goods/vehicles before leaving the premises.
If collected by a representative, they must inspect on the customer’s behalf.
MW is not responsible for issues caused by human error or negligence.
Warranty coverage remains valid under MW’s warranty policy.

Welded Aluminium Products – Important Notice and Product Characteristics

The following information applies to all MW welded aluminium products, including but not limited to canopies, toolboxes, trays, accessories, and any custom-made items. By placing an order, the customer acknowledges and accepts the inherent characteristics, limitations, and design principles outlined below.

1. Nature of Welded Aluminium Construction

All MW aluminium products are manufactured using welding processes. Minor deformation, thermal movement, or surface irregularities arising from welding are inherent and unavoidable. Such characteristics do not constitute defects and must be expected as part of normal welded aluminium fabrication.

2. Permissible Tolerances

In accordance with accepted industry practice, a dimensional tolerance of ±5 mm applies to all welded components. Variations within this tolerance range are deemed compliant and are not grounds for repair, replacement, or claim.

3. Surface Irregularities on Welded Panels

Roof sheets, side walls, front and rear walls, and tray decks may display minor undulation or waviness resulting from welding heat input. These effects represent normal behaviour of aluminium under welding conditions and do not affect performance, structural integrity, or longevity.

4. Non-Structural Decorative Components

Components without structural load requirements (including but not limited to wind deflectors and trims) may exhibit slight surface waviness or distortion after welding. These are normal outcomes and do not constitute manufacturing defects.

5. Design Compliance and Customisation Limits

Custom-made orders relate strictly to dimensional adjustments. No alterations to MW’s engineering design, structure, or construction methodology are permitted. All products must remain fully compliant with MW’s proprietary design principles.

6. Edge Finishing Requirements

In accordance with AS/NZS 4024, metal edges under 1 mm require chamfering or deburring. For aluminium plates thicker than 2.5 mm, MW applies edge finishing only where determined necessary by MW’s engineering design. Customer-requested alterations outside MW’s design scope will not be accommodated.

7. Gaps, Clearances, and Vehicle Flex

Door gaps, panel clearances, and join tolerances are purposefully designed to accommodate operational vibration, road resonance, and vehicle chassis flex. Variations within industry-standard tolerances (up to 5 mm) are considered normal and not defects.

8. Stainless Steel Fasteners – Surface Staining

All MW fasteners are stainless steel. Surface discolouration, tea-staining, or rust-like marks may occur due to environmental factors, contamination, or installation conditions. These occurrences are characteristic of stainless steel and do not indicate material failure.
Reference: https://aimsindustrial.com.au/blogs/product-guides/blog-buying-guide-stainless-steel-fasteners

9. Technical Interpretation Rights

Where no specific industry standard applies, MW retains full and exclusive interpretive authority regarding product characteristics, acceptable tolerances, and the evaluation of any alleged defects.

10. Unpainted Raw Finish Products

Unpainted raw-finish products may exhibit visible marks, scratches, tooling traces, or surface inconsistencies arising naturally from fabrication, handling, and welding processes. These characteristics are inherent to raw aluminium and do not constitute defects. Such imperfections are excluded from warranty coverage.
MW Manufacturing WA strongly recommends powder coating or painting to achieve an enhanced aesthetic finish and improved durability.

11. Canopy Door and Rubber Seal Design

As part of the design, to ensure optimal dust protection and full contact between the rubber seal and the door, the rubber lip is already nearly flush with the frame, so the doors are intentionally designed to protrude slightly beyond the canopy frame.
This feature is a carefully considered key design element and should not be understood or regarded as a defect in manufacture, workmanship, or product quality.